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Before starting, read the safety instructions and do the allergy alert test.
Put on the gloves supplied and protect your clothes by placing an old towel or cape around your shoulders. Place a clock to control the application time. Palette is applied on dry, not pre-washed hair.
Open the developer bottle and pour out the contents into the glass or porcelain bowl.
Open the tube and push the upper end of the cap through the membrane of the tube and add the Color Cream to the developer emulsion. Mix well (do not use metal objects) until all components are thoroughly mixed.
For very short hair or regrowth application, mix only half of the tube & developer emulsion.
If your hair is longer than chin length, we recommend the use of two packs Palette Intensive Color Creme.
This application is recommended if
Apply the mixture on dry hair, starting at the nape of the neck with the help of a brush.
It is not recommended to wash your hair 24 – 48 h prior to application.
Leave about 2 cm free at the hair roots.
Apply the coloring/lightening mixture evenly throughout the hair. Then apply the mixture on the hair roots as well.
Leave the mixture for 30 minutes.
For lightening shades, let the mixture work between 30 – 45 minutes depending on the color result intensity you would like to achieve.
This application is necessary if
Apply the mixture on dry hair with the help of a brush on the regrowth area only.
It is not recommended to wash your hair 24 – 48 h prior to application.
Leave the mixture on regrowth area for 20 minutes. For lightening shades, let the mixture work between 30 – 40 minutes.
Rinse the hair well once the exposure time has finished until water runs clear.
Massage the Caring Conditioner into wet hair. Allow to work for 2 minutes and rinse out thoroughly.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.