Returns & Exchanges

Product(s) can be only be exchanged from RIOS online store only within 14 days from the date of purchase.

Items purchased on sale/discount will not be Returned or Exchanged.

No Cash Refunds allowed.

Items purchased from online store cannot be returned or exchanged from retail/offline stores and vice versa.

There is no return or replacement of items, if customer does not like the shade, color, texture or fragrance of product.

The product should not be used/opened, tags must be intact and product should be good in condition.

The original invoice is required for exchange within 14 days of purchase for unused products in original packaging.

Contact our Customer Care center by sending us Invoice and images of the defected product at care@rios.pk or Call / Whats app at +92 335 1118890