PRODUCT DESCRIPTION

•  Wear appropriate disposable gloves during the application and rinsing of the products
• Empty Xtenso Oleoshape Smoothing cream in a non-metallic bowl
• Apply the reducing agent starting beyond about half a centimeter from the scalp. If the hair has already been permed or straightened, only apply to new regrowth
• Use a timer, the application time must be counted in the total processing time. Total development time: Extra resistant hair, resistant and normal strengths: 15–20 minutes
• Sensitive strength: 10 – 15 minutes
• Sooth with fingers or side of hand to ensure product is spread through hair, and it remains straight
• Do not leave the reducing agent in contact with the hair for more than 20 minutes or the time determined by the swatch test, otherwise rinse the treated zone
• Do not develop under heat
• Do not pull the hair during application
• Do not leave treated swatches in contact with the skin
• Rinse thoroughly with warm water until complete elimination of the reducing agent. Ensure that the rinse water does not run into the eyes
• Towel dry carefully

Shipping & Return  

Shipping & Return

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• Our Returns and Replacement Policy is applicable only if the received items are damaged or wrongly delivered.
• Claims must be submitted within 3-5 days of the delivery date, accompanied by picture proof of the parcel's condition.
• The claimed item must remain unsealed, unopened, unused, and in its original packaging and condition. The original invoice is required for exchange.
• Replacement items will only be eligible for claims received in our warehouse within 15 days of the delivery date.
• Once the return is received and evaluated by our quality assurance department, a replacement/coupon will be issued upon successful assessment of the product's condition.
• Customers are responsible for the items being returned until they reach our warehouse, so they should be properly packed to prevent any delivery damage.
• Requests for replacement due to a change of mind, shade preference, or product choice are not encouraged.
• We do not offer cash refunds; instead, we will issue a coupon for your next purchase.
• Items purchased from our online store cannot be returned or exchanged at retail/offline stores, and vice versa.
• Contact our Customer Care center by sending us Invoice and images of the defected product at care@rios.pk or Call / Whats app at +92 335 1118890