PRODUCT DESCRIPTION

Using snail filtrate facial soap is quite simple, and the process is similar to using any other facial soap. Here are the steps to follow: 

• Wet your face with lukewarm water
• Lather the soap in your hands and gently massage it onto your face in circular motions.
•  Pay special attention to areas with oil, dirt, or makeup buildup, such as your nose, forehead, and chin.
•  Rinse your face thoroughly with lukewarm water, making sure to remove all the soap residue
• Pat your face dry with a soft towel.

Shipping & Return  

Shipping & Return

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• Our Returns and Replacement Policy is applicable only if the received items are damaged or wrongly delivered.
• Claims must be submitted within 3-5 days of the delivery date, accompanied by picture proof of the parcel's condition.
• The claimed item must remain unsealed, unopened, unused, and in its original packaging and condition. The original invoice is required for exchange.
• Replacement items will only be eligible for claims received in our warehouse within 15 days of the delivery date.
• Once the return is received and evaluated by our quality assurance department, a replacement/coupon will be issued upon successful assessment of the product's condition.
• Customers are responsible for the items being returned until they reach our warehouse, so they should be properly packed to prevent any delivery damage.
• Requests for replacement due to a change of mind, shade preference, or product choice are not encouraged.
• We do not offer cash refunds; instead, we will issue a coupon for your next purchase.
• Items purchased from our online store cannot be returned or exchanged at retail/offline stores, and vice versa.
• Contact our Customer Care center by sending us Invoice and images of the defected product at care@rios.pk or Call / Whats app at +92 335 1118890